Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are typically delivered within 2–5 business days across Pakistan. Karachi, Lahore, and Islamabad orders usually arrive within 2–3 days.

Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan.

What are the shipping charges?
Please check our Shipping Policy for current rates. Free shipping is available on orders above a certain amount.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via SMS or email.

Products & Authenticity

Are your products 100% authentic?
Absolutely. We only sell 100% genuine COSRX products. All products come with original packaging and batch codes that can be verified.

Do COSRX products have an expiry date?
Yes, all our products have expiry dates printed on the packaging. We ensure all products are well within their validity period.

Which COSRX product is best for acne-prone skin?
We recommend the COSRX Acne Pimple Patch, Low pH Good Morning Gel Cleanser, and AC Collection Blemish Spot Clearing Serum for acne-prone skin.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products. Please see our Refund & Returns Policy for full details.

What if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving your order with photos of the issue. We’ll arrange a replacement or full refund.